Shipping Policy

Effective Date: July 2025

Thank you for shopping at BIGCAN 2024. We are committed to delivering your order in a timely and secure manner, no matter where in the world you are located. This Shipping Policy outlines important details regarding our shipping practices, timeframes, costs, and procedures.

By placing an order through our website (https://bigcan-2024.com/), you agree to the terms outlined in this policy.

1. Shipping Coverage
We offer worldwide shipping to most countries and regions. If you are unsure whether your location is eligible for delivery, please contact us prior to placing your order at Support@bigcan-2024.com.

2. Processing Time
All orders are processed within 48 hours (2 business days) of receiving your order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed, you will receive a shipping confirmation email with available tracking information.

3. Shipping Timeframes
Estimated delivery times vary depending on the shipping destination:

Canada (Domestic): 5–7 business days

International Orders: 14–21 business days

Note: These are estimated delivery timeframes and do not account for potential customs delays, holidays, or unforeseen carrier disruptions. Actual delivery times may vary.

4. Shipping Costs
We offer free standard worldwide shipping on all orders—no minimum purchase required.

There are no additional handling or packaging fees beyond what is displayed during checkout.

5. Order Tracking
Once your order is shipped, we will email you the tracking number and link if available. Please allow up to 48 hours after dispatch for the tracking information to become active.

Note: In some regions, tracking updates may be limited depending on local courier systems.

6. Carriers and Logistics
We partner with various third-party logistics providers and international courier networks to ensure your order reaches you efficiently.

We do not guarantee shipment through a specific courier (e.g., DHL, FedEx, UPS), and courier selection is based on destination, availability, and cost efficiency.

7. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and/or customs fees, depending on your country’s regulations.

These fees are not included in the purchase price or shipping charges.

Buyers are responsible for any such charges incurred upon delivery.

We are not liable for any delays caused by customs processing.

8. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information. We are not responsible for:

Orders delayed or lost due to incorrect/incomplete addresses

Additional costs incurred for re-shipping due to address errors

Please double-check your shipping details before confirming your order.

9. Lost, Damaged, or Delayed Shipments
If your order is significantly delayed, appears lost, or arrives damaged:

Include your order number and a detailed description of the issue

We will work with the carrier and provide a resolution in line with our Return & Refund Policy

Please note that investigations with logistics providers may take several business days.

10. Refused or Unclaimed Packages
If a package is refused at delivery or remains unclaimed and is returned to us:

We will attempt to contact you for reshipment or refund (excluding any return shipping costs)

Shipping fees for re-delivery may apply if the return was due to customer refusal or inaction

11. Contact Us
If you have any questions about your order’s shipping status or this Shipping Policy, please contact us:

(437) 982-3707

bigcan2024hk@gmail.com

We appreciate your trust in BIGCAN 2024 and are committed to ensuring your products arrive safely and on time.