Effective Date: July 2025

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At BIGCAN 2024, we want you to be fully satisfied with every purchase. If for any reason you are not completely happy with your order, we offer a clear and fair return and refund policy that applies to customers worldwide.

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This policy outlines the conditions under which returns, exchanges, and refunds are accepted. By placing an order with us, you agree to the terms outlined below.

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1. Return Window
We accept returns within 30 calendar days from the date you receive your order.

To be eligible for a return, the item must meet the following conditions:

Unused and in its original condition

In the original packaging, including tags, dust bags, and accessories (if applicable)

Accompanied by proof of purchase (order number or receipt)

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2. Non-Returnable Items
The following items are non-returnable:

Items marked as final sale or clearance

Gift cards or promotional vouchers

Customized or personalized items

Items showing signs of use, damage, or wear not due to our error

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3. How to Request a Return
To initiate a return, please contact our support team within the 30-day window:

Email: Support@bigcan-2024.com
Subject Line: "Return Request – Order #[Your Order Number]"

Include the following information in your message:

Full name and email used for the order

Order number

Reason for return

Clear photos if the item is defective or damaged

Our support team will respond within 2 business days with return instructions and shipping details.

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4. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.

We recommend using a trackable shipping service and retaining the receipt for your protection.

We are not responsible for returned items lost in transit.

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5. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Approved refunds will be processed to the original method of payment (e.g., credit card, PayPal)

Refunds are issued within 5–10 business days depending on your payment provider

Original shipping fees (if any) are non-refundable

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6. Exchanges
We do not offer direct exchanges at this time. If you wish to receive a different item, please return the original item for a refund and place a new order separately.

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7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery.

Email: Support@bigcan-2024.com
Include:

Order number

Description of the issue

Clear photos of the item and packaging

We will prioritize your case and provide a free replacement or a full refund, depending on the situation.

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8. Late or Missing Refunds
If you haven’t received a refund after the standard processing time:

Check with your bank or payment provider

Contact your credit card company (it may take additional time before your refund is officially posted)

If the issue persists, contact us at Support@bigcan-2024.com

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9. International Returns
International customers are responsible for return shipping costs and any applicable duties, taxes, or fees. Please clearly mark the package as “Returned Goods” to avoid additional customs charges. We are not responsible for customs fees on returned items.

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10. Contact Us
If you have any questions or need assistance with your return:

BIGCAN2024 CORPORATION
Email: Support@bigcan-2024.com
Phone: +1 (647) 832-9463
Address: 60 Shuter St, Toronto, ON, M5B 0B7, Canada
Business Hours: Monday – Friday | 9AM – 5PM ET

Thank you for shopping with BIGCAN 2024. We value your satisfaction and are committed to providing a transparent and fair shopping experience.