Privacy Policy
Effective Date: July 2025
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At BIGCAN 2024, accessible from https://bigcan-2024.com/, protecting your privacy and securing your personal data is a priority. This Privacy Policy describes how BIGCAN2024 CORPORATION (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website or make purchases from anywhere in the world. It also outlines your privacy rights and how applicable laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Payment Card Industry Data Security Standard (PCI-DSS) apply to you.
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By using our website or services, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We may collect the following categories of information:
1.1 Personal Identifiable Information (PII):
Full name
Email address
Phone number
Shipping and billing address
Payment information (processed via Stripe or PayPal)
Order history
IP address
Device and browser information
Account credentials (if account is created)
1.2 Automatically Collected Information:
When you access our website, we automatically collect certain information including:
Device type, operating system, and browser type
Pages visited, session duration, and referring URLs
Geographic location (based on IP address)
1.3 Cookies and Tracking Technologies:
See Section 6 for a detailed explanation.
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2. How We Use Your Information
We use the collected data for the following purposes:
To fulfill and manage orders and transactions
To provide shipping and customer service
To communicate order updates and respond to inquiries
To manage returns, refunds, or after-sales service
To improve website functionality and user experience
To conduct analytics and monitor usage patterns
To comply with legal and financial obligations
For fraud prevention and security
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3. Sharing of Information
We do not sell or rent your personal data to third parties.
We may share your data in the following limited circumstances:
Payment Processors: Stripe and PayPal (data shared securely as required for processing payments)
Shipping Partners: Logistics partners necessary for global order fulfillment
Service Providers: IT and customer support providers under confidentiality agreements
Legal Authorities: When required by applicable laws, court orders, or government regulations
Business Transfers: In the event of a merger, acquisition, or sale of company assets
All shared data is transmitted securely and only to parties obligated to protect your information.
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4. Data Retention and Protection
We retain your information only for as long as needed to fulfill the purposes outlined in this policy or as required by law (e.g., tax or accounting regulations).
Security measures we employ include:
SSL (Secure Socket Layer) encryption
PCI-DSS compliance for payment processing
Two-factor authentication for administrative access
Regular malware scanning and server security monitoring
Secure storage and restricted access to sensitive data
Despite our efforts, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
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5. Your Rights
Depending on your jurisdiction, you have the following rights:
5.1 GDPR (EU/UK) Users:
Right to access your personal data
Right to correct or update inaccurate data
Right to request deletion (“Right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a Data Protection Authority
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5.2 CCPA (California) Users:
Right to know what data is collected and how it is used
Right to request deletion of your personal data
Right to opt-out of data sale (note: we do not sell data)
Right to non-discrimination for exercising privacy rights
To exercise your rights, please contact us at: Support@bigcan-2024.com
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6. Cookie Policy
Cookies are small text files stored on your device to enhance user experience. We use the following types of cookies:
6.1 Essential Cookies:
Required for website functionality, such as shopping cart, user authentication, and security.
6.2 Performance & Analytics Cookies:
Used to understand how visitors interact with the website (e.g., Google Analytics).
6.3 Functional Cookies:
Remember user preferences, such as language and location settings.
6.4 Targeting/Advertising Cookies:
May be used to deliver personalized ads based on browsing behavior.
You may control cookies through your browser settings. Disabling cookies may affect the functionality of the website.
How to manage cookies:
Google Chrome: [Settings > Privacy and Security > Cookies and other site data]
Safari: [Preferences > Privacy > Manage Website Data]
Firefox: [Options > Privacy & Security > Cookies and Site Data]
Microsoft Edge: [Settings > Site permissions > Cookies and site data]
For more information, visit: https://www.allaboutcookies.org
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7. Payment Policy and PCI Compliance
We accept credit cards (via Stripe) and PayPal as secure forms of payment. We do not store or process your full card details on our servers.
All payment data is handled through PCI-DSS compliant third-party processors (Stripe and PayPal). These providers adhere to the highest standards of encryption and security required to protect payment information.
Your payment details are encrypted during transmission using SSL and are never accessible to unauthorized staff or systems.
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8. Children’s Privacy
Our services are not directed to children under the age of 13 (or under 16 in the EU). We do not knowingly collect or solicit personal information from children.
If we discover that we have inadvertently collected information from a child without verified parental consent, we will promptly delete such data.
Parents or guardians who believe their child has provided us with personal information may contact us at: Support@bigcan-2024.com
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9. International Data Transfers
As a Canadian-based company serving a global audience, your data may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection. By using our services, you consent to such transfers in accordance with this Privacy Policy.
We take appropriate safeguards to ensure that your personal data remains protected in accordance with applicable privacy laws.
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10. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, with the updated effective date noted above.
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
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11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your personal information, you may contact us at:
(437) 982-3707
Thank you for trusting BIGCAN 2024 with your personal information.